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The Certificate IV In Community Services is aimed at providing participants with the skills to design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services. At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

The program provides the knowledge and skills required to:

  • Facilitate the interests and rights of clients

  • Assess co-existing needs

  • Use communication to build relationships

  • Work with diverse people

  • Develop and maintain networks and collaborative partnerships


In the classroom, this course is typically delivered over a period of 12 months plus 100 hours of work placement on full time or part time delivery and the level of existing skills/experience of participants.

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​CHCCOM002   Use communication to build relationships    
CHCLEG001    Work legally and ethically    
HLTWHS002     Follow safe work practices for direct client care    
CHCCCS038    Facilitate the empowerment of people receiving support    
CHCADV001    Facilitate the interests and rights of clients    
CHCADV002    Provide advocacy and representation services    
CHCPRP001    Develop and maintain networks and collaborative partnerships    
CHCDIV001     Work with diverse people    
CHCDIS017     Facilitate community participation and social inclusion    
CHCDIS019     Provide person-centred services to people with disability with complex needs    
CHCCSM013   Facilitate and review case management    
CHCDEV004    Confirm developmental status    
CHCCCS031    Provide individualised support    
CHCCCS006    Facilitate individual service planning and delivery    
CHCDFV001    Recognise and respond appropriately to domestic and family violence    


Learners who successfully complete the course will be awarded the Certificate IV Community Services. As part of the Australian Qualifications Framework this qualification is nationally recognised.

After achieving this qualification learners may undertake the Diploma of Community Services or Advanced Diploma of Community Sector Management with other training providers.

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