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The Certificate IV In Community Services is aimed at providing participants with the skills to design and deliver person-centred services to individuals and/or groups. Workers may provide support, advocacy or interventions to individual clients, groups or communities across a range of services. At this level, workers may be autonomous with limited responsibility within established parameters and may be required to supervise and lead other workers in projects or teams. Work may take place in a range of community service, case work or case management contexts.

The program provides the knowledge and skills required to:

  • Facilitate the interests and rights of clients

  • Assess co-existing needs

  • Use communication to build relationships

  • Work with diverse people

  • Develop and maintain networks and collaborative partnerships


In the classroom, this course is typically delivered over a period of 12 months plus 100 hours of work placement on full time or part time delivery and the level of existing skills/experience of participants.

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  • CHCADV001 Facilitate the interests and rights of clients

  • CHCCCS004 Assess co-existing needs

  • CHCCOM002 Use communication to build relationships

  • CHCDIV001 Work with diverse people

  • CHCLEG001 Work legally and ethically

  • CHCPRP001 Develop and maintain networks and collaborative partnerships

  • HLTWHS003 Maintain work health and safety

  • CHCADV002 Provide advocacy and representation services

  • CHCCCS006 Facilitate individual service planning and delivery

  • CHCCCS020 Respond effectively to behaviours of concern

  • CHCCDE003 Work within a community development framework

  • CHCAOD001 Work in an alcohol and other drugs context

  • CHCDIS010 Provide person centred services to people with disability and complex needs

  • CHCMHS001 Work with people with mental health issues

  • CHCSOH001 Work with people experiencing or at risk of homelessness


Learners who successfully complete the course will be awarded the Certificate IV Community Services. As part of the Australian Qualifications Framework this qualification is nationally recognised.

After achieving this qualification learners may undertake the Diploma of Community Services or Advanced Diploma of Community Sector Management with other training providers.

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